PRIVACY POLICY
Last Updated: [23 September 2026]
At ALFENA, we respect your privacy and are committed to protecting the personal information you provide when using our website, alfena.shop.
This Privacy Policy explains what information we may collect, how we use it and how we protect it.
1. INFORMATION WE COLLECT
When you visit our website, create an account, place an order or contact us, we may collect information such as:
– Name
– Email address
– Phone number
– Billing and shipping address
– Order and purchase information
– Payment-related information required to process your order
– Information you provide when contacting customer support
– Device, browser and website usage information
We only collect information that is reasonably necessary for operating our website and providing our services.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
– Process and fulfil orders
– Deliver products to you
– Process payments through our payment partners
– Provide customer support
– Communicate with you regarding your orders
– Improve our website, products and services
– Prevent fraud, abuse or unauthorized activity
– Comply with applicable legal and regulatory requirements
3. PAYMENT INFORMATION
Payments may be processed through third-party payment service providers.
ALFENA does not intend to store your complete payment card details on its own servers where the payment provider handles such information.
Payment providers may process information according to their own privacy policies and terms.
4. COOKIES
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better shopping experience.
You can manage certain cookie settings through your browser.
5. SHARING OF INFORMATION
We may share necessary information with trusted service providers who help us operate our business, including:
– Payment service providers
– Shipping and logistics partners
– Website and hosting service providers
– Customer support or technology providers
We do not share personal information except where reasonably necessary to provide our services, operate our business, comply with legal obligations or protect our rights.
6. DATA SECURITY
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. THIRD-PARTY SERVICES
Our website may contain links to or integrations with third-party services.
These services may have their own privacy policies, terms and practices. ALFENA is not responsible for the privacy practices of third-party websites or services.
8. YOUR INFORMATION
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.
To make a privacy-related request, contact us at:
Email: [your privacy/support email]
9. CHILDREN’S PRIVACY
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
11. CONTACT US
If you have questions about this Privacy Policy or how we handle your information, contact us at:
ALFENA
Email: [alfena.shop@gmail.com]
Website: alfena.shop